Lettings Administrator

The Role We are looking for a highly organised and personable Leasing Administrator to take ownership of a fully let 112-apartment scheme in West London. This is a primarily remote role, with regular visits to the site, and is well suited to someone who thrives working independently while delivering an outstanding experience to prospective and existing residents. You will be the first point of contact for all leasing enquiries, managing the full resident journey from initial lead through to move-in, and ensuring the scheme maintains strong occupancy levels through excellent customer service and efficient process management. Key Responsibilities Lead Management & Enquiries Handle all inbound leads generated through Rightmove, Zoopla, and other channels in a timely and professional manner Respond promptly to enquiries via phone, email, and portal messaging to maximise conversion Maintain an organised pipeline of prospective applicants, tracking progress through the leasing cycleViewings & Customer Experience Conduct in-person viewings at the site, presenting the scheme and individual apartments to a high standard Provide a warm, professional, and informative experience to all prospective residents Follow up with applicants post-viewing and guide them confidently through their decision-making processFull Leasing Cycle Management Take applicants through the complete leasing journey, from initial enquiry to signed tenancy agreement and successful move-in Manage tenancy progression including referencing and onboarding via an established lettings platform Ensure all documentation is accurate, compliant, and completed in a timely mannerDiary & Workflow Management Manage your own diary effectively to balance viewings, follow-ups, and administrative tasks Liaise with wider team members to coordinate availability, maintenance access, and move-in logistics Keep internal systems updated and accurate at all timesPortal & Listings Management Create and manage property listings on Rightmove and Zoopla, ensuring all content is accurate, well-presented, and up to date Monitor listing performance and adjust as needed to maintain enquiry levels What We're Looking For Excellent interpersonal skills - you are confident, warm, and professional in all interactions A natural ability to build rapport with people from all walks of life Strong customer service ethos with a genuine desire to provide a great resident experience Highly organised with strong diary management and the ability to prioritise effectively Attention to detail, particularly when managing referencing, documentation, and compliance processes Self-motivated and able to work independently in a remote-first environment Previous experience in residential lettings, leasing, or a customer-facing property role is desirable Familiarity with major portals and lettings platforms is advantageous