IT Technician

IT Technician – West Bromwich – £25,000 to £29,000 We are recruiting for an IT Technician to join a well-established, family-owned business based in West Bromwich. This is a great opportunity for someone who enjoys a hands-on IT support role and wants to be part of a close-knit team where you can make a real impact day to day. The role: As IT Technician, you will be responsible for supporting users across the business, ensuring systems run smoothly and resolving issues as they arise. This is a fully site-based role, working closely with colleagues across all departments. Key responsibilities: * Provide 1st/2nd line support to internal users * Troubleshoot hardware, software, and network issues * Support Microsoft 365 environment (Outlook, Teams, SharePoint etc.) * Set up and configure laptops, desktops, and user accounts * Assist with ongoing IT projects and system improvements * Maintain IT documentation and support processes What we’re looking for: * Experience in an IT support or IT Technician role * Strong troubleshooting skills and a proactive approach * Good knowledge of Microsoft 365 and Windows environments * Comfortable working in a fully on-site role (5 days a week) * Strong communication skills and a team-first attitude Why apply? * Join a stable, long-standing family-run business * Be part of a supportive, down-to-earth team * Opportunity to take ownership and get involved in a variety of IT tasks * Secure role with long-term progression potential Keywords: IT Technician, IT Support Engineer, 1st Line Support, 2nd Line Support, Helpdesk, Service Desk, Microsoft 365, Windows, Active Directory, Hardware Support, Networking, West Bromwich, Birmingham