IT Support Analyst - Brighouse

IT Support Analyst – Law Firm
Brighouse, West Yorkshire
Full Time | Permanent | Office Based / Hybrid After Probation

An excellent opportunity has arisen for an experienced IT Support Analyst to join the in-house IT team of a leading Legal 500 law firm based in Brighouse.

Supporting approximately 330 users across 12 offices, you will provide responsive first-line and second-line technical support across the business, helping to ensure colleagues have access to reliable, secure and efficient IT systems.

This is a varied role combining IT service desk support, desktop support, user administration, hardware deployment and on-site technical assistance.
The position is predominantly office based. Following successful completion of probation, there is the option to work one day per week from home. Travel to other offices across Yorkshire will also be required, with access to a pool car provided.

The Role

As IT Support Analyst, you will act as a key point of contact for employees experiencing technical issues, taking ownership of incidents and service requests through to resolution wherever possible.

Key responsibilities will include:
• Providing first-line and second-line IT support via telephone, email, remote access and face-to-face assistance
• Logging, categorising and prioritising incidents within the IT service mana...