Customer Relationship Manager / Account Manager - Remote

Customer Relationship Manager / Account Manager Remote (UK) – Travel to client sites required £50,000 – £55,000 + Benefits Fixed-term contract (14 months) The Opportunity Mploy Group are working with a growing software business to appoint a Customer Relationship Manager / Account Manager on a fixed-term basis. This role will play a key part in managing and developing customer relationships, ensuring strong engagement, retention, and long-term value. You’ll act as the main point of contact for customers, supporting them in adopting software solutions and helping them maximise value. This is a remote role with regular travel to client sites, so a full UK driving licence is essential. The Role * Build and maintain strong, long-term relationships with customers * Drive customer engagement, adoption, and retention of SaaS solutions * Develop a deep understanding of customer goals, challenges, and industry trends * Support onboarding of new customers to ensure smooth adoption and integration * Work closely with internal teams including Product, Support, Sales, and Marketing * Monitor account health, usage, and feedback to identify risks and opportunities * Support renewals and identify upsell and cross-sell opportunities * Deliver regular account reviews, success plans, and performance updates * Maintain accurate records within CRM systems such as HubSpot * Support project-based work including pilots and new customer setups What We’re Looking For * Experience in Customer Success, Account Management, or similar roles within a SaaS or technology environment * Strong communication and stakeholder management skills * Ability to build relationships across all levels of an organisation * Customer-focused mindset with a proactive approach * Experience using CRM or customer success platforms * Commercial awareness with the ability to identify growth opportunities * Understanding of SaaS delivery models * Full UK driving licence and willingness to travel to client sites What’s In It For You * Salary £50,000 – £55,000 * Private healthcare * 25 days holiday * Additional day off for your birthday * Death in service (6x salary) * Growth share scheme (after qualifying period) * Subsidised gym membership * Holiday buy scheme * Training and development * Pension Additional Requirements * Ability to obtain security clearance Please forward an up to date CV to find out more