Housing Administrator

Housing Administrator £32,946 + excellent benefits Chippenham, Wiltshire Permanent We are currently seeking a proactive and organised Housing Administrator to join a friendly and dedicated housing team. This is a varied and rewarding role supporting the day-to-day management of housing services and delivering a high standard of customer service to residents. Working closely with senior team members, you will play a key role in supporting housing management activities across a diverse portfolio. The Role Handling general tenancy enquiries and low-level complaints Assisting with tenancy audits, home visits, and neighbourhood inspections Supporting tenancy changes, mutual exchanges, and shared ownership processes Maintaining accurate records and updating internal systems Assisting with rent administration, arrears monitoring, and payment processing Supporting lettings processes, including advertising properties and onboarding new tenants Liaising with external agencies such as local authorities and the DWP Monitoring repairs and maintenance requests and tenant satisfaction You will also contribute to the smooth running of the service by assisting colleagues and ensuring compliance with internal policies and procedures. About You Experience within the housing sector would be desirable, but not essential for the right candidate with transferable skills. Highly organised with strong administrative skills A confident communicator with a customer-focused approach Able to manage a varied workload and prioritise effectively Comfortable using IT systems and maintaining accurate records Proactive, flexible, and a strong team player What's on Offer A supportive and collaborative working environment Opportunities for training and professional development A varied role where you can make a real difference to people's lives Hours of work will be Monday to Friday 37 hours per week and hybrid working is available. Successful candidates will be contacted within 7 working days of application. If you do not hear from us within this time, please assume that your application has been unsuccessful