Customer Service Manager

Customer Service Manager - Order Fulfilment & Manufacturing Supply Chain Lead customer order fulfilment in a make-to-order engineering manufacturing environment where delivery performance is critical. Salary c£(phone number removed) + Excellent Benefits East Midlands Commutable from Leicester, Coventry, Rugby, Northampton, Loughborough, South Derbyshire, South Staffordshire The Role An opportunity to lead a customer-facing supply chain function within a complex manufacturing environment supplying global customers with time-critical engineered products. This is not a traditional customer service role. It sits at the centre of: * Manufacturing * Supply chain * Customer delivery performance You will lead a team responsible for managing the full order lifecycle, ensuring customer commitments are met despite production constraints, supply challenges, and changing demand. Key Responsibilities * Lead and develop a customer service / fulfilment team (5 reports) * Manage order flow from receipt through to delivery * Coordinate cross-functional activity across: o Production o Planning o Procurement * Act as escalation point for delivery-critical issues * Drive customer satisfaction and service performance * Support SIOP / demand planning processes Environment * Make-to-order manufacturing * Complex supply chains * Global customer base * Time-critical delivery expectations Requirements * Experience in manufacturing or engineering environment * Strong understanding of supply chain / order fulfilment * ERP system experience * Proven leadership or team development capability * Ability to manage customer expectations in complex scenarios Package * £38,000 - £45,000 * Development and progression opportunities * Pension + benefits Ready to Apply? If you're ready to take on this exciting, high-impact role, we'd love to hear from you! Send us your CV today, quoting reference LX (phone number removed)