Customer Service Administrator - Financial Services

CUSTOMER SERVICE ADMINISTRATOR - FINANCIAL / LEGAL SERVICES FULL TIME, PERMANENT MANCHESTER CITY CENTRE £30,000 + up to £5,000 OTE Get Recruited are very excited to be representing our client, who are on the lookout for a First Response Executive / Customer Service Administrator to join them! This is a great opportunity for a confident and driven First Response Executive / Legal Services Administrator / Customer Service Administrator to play a pivotal role in supporting clients at the start of their recovery journey. You'll be the first point of contact, delivering a professional, empathetic, and informative experience while guiding clients through a complex but rewarding process. If you enjoy working in a fast-paced, client-focused environment within legal or financial services, this could be the perfect next step in your career! As a Customer Services Administrator (Financial or Legal) you'll be: Handle inbound phone and email enquiries, answering all questions / enquiries professionally and with care Guide clients throughout the recoveries process, with clear communication throughout the call Onboard new clients, transferring their cases to the relevant department Guide clients through the initial stages of the recovery process, ensuring clear and confident communication throughout Providing financial insights throughout the process Ensure all necessary information and documentation is gathered to progress cases effectively Maintain a high standard of client care while working towards individual and team targetsYou must have: Proven experience in customer service, sales or partnerships, ideally within financial services or legal industries Strong communication skills Confident in working independently and can work to targets Highly organised with a strong focus on conversions Proven experience of working in a target driven environment Experienced within Financial Services Administrator, Legal Services Administrator, Client Account Administrator, Case Management Administrator, Client On boarding AdministratorBenefits: Competitive basic salary + uncapped commission and bonus structure 25 days holiday + bank holidays Annual bonus scheme Regular team socials including summer and Christmas events Company awards and recognition eveningsBy sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services