ASB Officer

An opportunity has arisen for an experienced ASB Officer to join a well-established housing association in Leicester on a temporary basis. This is a hybrid and flexible working role, combining community-based work with remote administrative duties, offering a balanced and supportive working arrangement. You will be supporting their housing management team in delivering effective ASB services across local neighbourhoods and communities. You will play a key role in managing ASB cases, improving tenant satisfaction, and contributing to safer and more sustainable communities across your allocated patch. Key Responsibilities of the ASB Officer: Manage a varied caseload of anti-social behaviour reports from initial complaint through to resolution Conduct estate visits, home visits, interviews, and community-based investigations Gather evidence and build case files to support appropriate case progression and outcomes Work closely with tenants, complainants, and alleged perpetrators to resolve disputes effectively Take proportionate enforcement action where required, including warnings, tenancy enforcement, and legal escalation Provide proactive housing management support across designated neighbourhood areas Maintain accurate and detailed case records using housing management and CRM systems Liaise with key partners including Police, PCSOs, safeguarding teams, and local agencies Support tenancy sustainment by addressing nuisance behaviour and promoting positive engagement Identify safeguarding and risk concerns, making appropriate referrals in line with procedures Complete timely case updates, reports, and administrative tasks between field visitsIdeal Candidate: Experienced Housing or ASB Officer with strong frontline case management experience Confident managing complex ASB cases from investigation through to resolution Skilled in evidence gathering, case building, and enforcement processes Comfortable working independently across a community-based patch Strong communication skills with the ability to engage effectively with residents and partner agencies Experience using housing management systems such as Orchard, Microsoft Dynamics, or similar CRM platforms Highly organised with strong prioritisation and time management skills Full UK driving licence and willingness to travel across Leicester and surrounding areasWhat's on Offer: Full time Mon - Fri Hybrid and flexible working Contract with immediate start Opportunity to gain experience with a reputable housing association If this ASB Officer role is of interest, please apply or contact (url removed)