Experienced Admin Support Worker

Domestic Violence Assist is a specialist charity supporting victims of domestic abuse through urgent legal interventions , including Non-Molestation Orders and Occupation Orders. Our work is fast-paced, outcome-focused, and centered on securing immediate protection for clients.

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Monday - Thursday
Responsibilities
Handle incoming calls from domestic abuse victims
Assess eligibility for Non-Molestation Orders and Occupation Orders
Gather clear and relevant information to progress cases
Request and manage supporting documents for legal aid applications
Maintain accurate and up-to-date CRM records
Liaise with relevant agencies where required
Ensure all cases are progressed efficiently and within required timeframes
Work in line with safeguarding procedures and organisational protocols
About You
Experience in a high-volume administrative role
Strong attention to detail and accuracy in written work
Ability to manage workload effectively and meet strict deadlines
Ability to communicate confidently and manage challenging conversations with a calm and measured approach
Strong sense of responsibility, discretion, and professional boundaries
Proven experience working in fast-paced, high-pressure environments
Understanding of domestic abuse and relevant legal processes is desirable
IT Skills: Utilise Outlook, Word and Dropbox to manage communications and documentation effectively. xwzovoh
What We Offer
A focused, specialist role assisting victims of domestic abuse
Full training on internal processes and eligibility assessment
Supportive and close-knit team environment
Opportunity to develop expertise in domestic abuse injunction processes & criteria
Hours
Monday - Thursday This post is open to women only under the Equality Act 2010, Schedule 9, Part 1, as being female is deemed to be a genuine occupational requirement due to the nature of the role.