ServiceNow Solution Architect

We are seeking an experienced ServiceNow Solution Architect to join a client delivery team, working closely with stakeholders as part of a ServiceNow programme. This role will play a key part in supporting the rollout of ServiceNow Now Assist , shaping architecture and ensuring high-quality, scalable platform delivery.

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You will act as a subject matter expert , translating business requirements into robust, deliverable ServiceNow solutions while providing technical leadership across design, delivery, and governance.

Role & Responsibilities

As a ServiceNow Solution Architect, you will be responsible for designing and delivering solutions that meet both business and technical requirements. You will work across teams, contribute to key architectural decisions, and provide leadership within the delivery team.

ServiceNow Architecture & Design

Translate business requirements into high-quality ServiceNow solutions
Act as a subject matter expert across the ServiceNow platform
Lead design sessions and contribute to sprint and project planning
Take ownership of technical requirements and components related to HAM & SAM build and implementation
Produce and maintain High-Level Design (HLD) documentation

Hardware & Software Asset Management (HAM / SAM)

Act as SME for ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM)
Lead architectural decisions relating to asset lifecycle, compliance, and optimisation

Technical Governance & Platform Health

Provide oversight of technical governance across the ServiceNow platform
Enforce coding standards and best practices across delivery teams
Prove technical solutions and contribute to platform health management , performance, and maintainability

Delivery Leadership & Issue Management

Act as an escalation point for technical issues and development blockers
Support technical triage of major incidents where required
Proactively identify, document, and log improvement opportunities for the business

Collaboration & Stakeholder Engagement

Engage with business and technical stakeholders across the organisation
Contribute to cross-team and architectural decision-making
Support strong alignment between architecture, delivery, and operational xwzovoh teams

Required Skills & Experience

Expert proficiency in ServiceNow , with demonstrated Solution Architecture experience
Strong hands-on experience with HAM and SAM within ServiceNow
Proven ability to translate business requirements into scalable technical solutions
Experience defining and enforcing technical governance and standards
Strong documentation skills, including high-level design artefacts
Proven leadership within agile delivery environments
Excellent communication and stakeholder management skills

Desirable Experience

Experience supporting or implementing ServiceNow Now Assist
Experience working within large, complex enterprise environments
Background in multi-team or multi-supplier delivery models