Receptionist

Expect the unexpected...

All potential candidates should read through the following details of this job with care before making an application.
Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel.
A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.
What's in it for you as Receptionist?
£35,500 package including tronc
Upselling incentive rewards
Employee recognition awards
Cashback healthcare cover
Complimentary dry cleaning of your uniform & meals on duty
Career development with recognised training providers
Friends & family rates across Iconic Luxury Hotels
25% discount on all food & beverage
Wellbeing calendar of events & team socials
Season ticket loan, cycle-to-work scheme & secure bike storage
Employee recognition awards, refer-a-friend incentives, seasonal gifts and plenty more dandy perks along the way!
About you as a Receptionist
Experience in working within 4* or 5* hotels is desirable
Previous use of Opera Cloud is desirable
Well-presented and full of personality is key
Keen eye for detail to make our guests feel welcome
Confidence with communicating with guests and colleagues
Passion to go above and beyond at every step
Responsibilities of Receptionist
Take pride in ensuring the wellbeing, satisfaction and comfort of all guests
Establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury hotel
Provide a courteous, helpful and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity
To take pride in maintaining a high standard in personal appearance and demeanour.
Have a good working knowledge of all departments of the Hotel.
Be confident in full understanding of all systems within Front Office including Opera Cloud, Knowcross, Microsoft office
Be familiar with all reservation tasks in order to cover if required
Be knowledgeable of the London market inc. accommodation, F&B and other local services
Record all relevant comments of appreciation, suggestions and maintenance
Ensure correct hand-over procedure of the day's business with regard to cover and cashiering
Work with the Concierge team to provide ultimate guest experience
We are looking for passionate people people to join our Dandy team! xwzovoh If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.