Customer Service Administrator

Customer Service Administrator Up to £28,000 depending on experience Permanent | Monday to Friday | 38.5 hours We are recruiting on behalf of a well-established and growing organisation looking to strengthen their team with a confident and organised Customer Service Administrator. This is a varied and fast-paced role supporting customers, partner businesses and regional teams across the UK. It’s ideal for someone who enjoys relationship-building, coordination and delivering excellent service within a busy commercial environment. What’s on offer: Structured training programme with ongoing development Opportunity for hybrid working once training is completed Generous holiday allowance Generous pension scheme Friendly and supportive team environmentThe role: Managing incoming enquiries via phone and email Processing customer orders and supporting delivery coordination Resolving queries and complaints professionally Supporting regional teams with account updates and communication Maintaining accurate CRM records and tracking activity Assisting with onboarding new customers Supporting internal projects and service improvements where requiredWhat we’re looking for: Previous customer service or administrative support experience Strong communication and relationship-building skills Confident and professional telephone manner Excellent organisation and attention to detail Comfortable managing multiple priorities in a busy environment Strong IT skills including Microsoft Office (particularly Excel)