Head Concierge

Head Concierge - Luxury Residential Development (Chelsea)

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We are seeking an experienced and highly professional Head Concierge to lead operations at an exclusive luxury residential development in Chelsea. This prestigious property offers a boutique living experience, with a limited number of residents, requiring a personalised and detail-oriented approach to service.
This role is ideal for a concierge professional with a strong background in high-end residential environments, who is passionate about delivering exceptional customer experiences and building meaningful relationships with residents.
Location: Chelsea
Hours: Monday to Friday, 08:00 - 18:00
Salary: £35,000 - £38,000 (depending on experience)

The Role

As Head Concierge, you will be responsible for overseeing all front-of-house operations and ensuring the highest standards of service, safety, and resident satisfaction. You will lead a small team and act as the primary point of contact for residents, guests, contractors, and managing agents.
You will bring a personable and proactive approach, consistently going above and beyond to anticipate and meet residents' needs while maintaining professionalism, discretion, and respect at all times.

Key Responsibilities

Lead, manage, and support a team of 3 concierge staff (1 day concierge, 2 night concierge), ensuring consistent delivery of exceptional service across a 110-unit development
Oversee the day-to-day operations of the development and act as the main point of contact for incidents, queries, and service requests
Provide a warm and professional welcome to residents and visitors, handling all enquiries in person and via telephone
Maintain the security and safety of the building, including monitoring CCTV and ensuring adherence to all security procedures
Control and record the issuing and return of keys, ensuring strict compliance at all times
Build strong relationships with residents, leaseholders, and managing agents through clear and attentive communication
Ensure full compliance with management agreements, lease obligations, and service standards
Support asset management activities, ensuring maintenance schedules, risk actions, and mobilisation tasks are completed efficiently
Conduct risk assessments, health & safety checks, and routine compliance testing, ensuring all issues are promptly addressed
Perform and record weekly fire alarm, lift alarm, and other statutory tests, reporting any concerns to the Property Manager
Manage all deliveries, parcels, and registered mail, ensuring secure handling, accurate logging, and resident notification

About You

We are xwzovoh looking for a confident and experienced professional who thrives in a high-end residential setting and takes pride in delivering outstanding service.
You will ideally have:
Previous experience in a similar role within residential or property environments
Proven experience managing teams, contractors, and building operations in a busy development
A strong track record of delivering exceptional customer service
Good knowledge of health & safety, fire safety, and security procedures
The ability to handle confidential information with discretion and professionalism
Excellent interpersonal skills, with a natural ability to build rapport and trust

Benefits

Sponsorship towards industry-recognised qualifications (e.g. TPI, IOSH, NEBOSH)
Enhanced pension scheme
Life insurance
Discounted gym membership
Clear opportunities for career progression