Client Services Assistant

Client Services Assistant

Location: Colchester, Essex
If you’re the person friends come to when they need something sorted, you already have the main skill for this job. Our client is looking for a Client Services Assistant in Chelmsford to be the friendly, reliable face their customers deal with, with full training from day one and a clear route into management.

About our client
Our client is a growing business based in Chelmsford, working with customers across Essex. They pride themselves on great service and on developing their people from within.

Why this role stands out

* A clear path to a managerial position, with progression based on your performance, not how long you’ve been there

* Full training and ongoing coaching, so you’re never left to figure things out alone

* A supportive team that invests in your development from your very first week

The role
As a Client Services Assistant, you’ll look after customers from their first conversation onwards: answering questions, explaining services clearly and making sure every customer leaves happy. It’s a people-focused role where good communication and a positive attitude matter more than past experience.

What you’ll do

* Speak with customers face to face and build rapport quickly

* Explain products and services in a clear, friendly way

* Answer questions and resolve customer queries on the spot

* Keep accurate records of customer conversations and sign-ups

* Work alongside your team to hit shared daily and weekly goals

* Represent our client professionally at all times

What success looks like

* First month: fully trained, confident talking to customers and working independently

* By three months: a go-to person for customer queries, consistently delivering great service

* By six months: working towards a managerial position, supporting new starters and developing your leadership skills

What our client is looking for

* Strong communication skills and a friendly, confident manner

* A positive attitude and willingness to learn

* Reliability and good timekeeping

* Ambition to progress into management

* The right to work in the UK

* No experience needed. If you’ve worked in hospitality, retail, a call centre, played team sport or volunteered, you already have the core skills for this role.

What you’ll get

* £580 – £750 per week OTE, earnings are performance based

* Full training from day one

* One-to-one coaching and ongoing development

* A clear progression route into management

* Leadership and people-management skills you’ll keep for your whole career

* A friendly, supportive team environment

How to apply
Apply now and one of our consultants will be in touch to talk you through the role. No cover letter needed.

Keywords: client services, customer service, customer care, communication skills, building rapport, face-to-face, customer support, entry level, no experience needed, full training, management progression