Customer Service Advisor

Customer Service Advisor Required 📍 Darwen, Lancashire 🕒 8.30am – 5pm, Monday to Friday 🏢 Office Based 🏖 28 Days Holiday We are currently recruiting for a Customer Service Advisor to support our client based in Darwen, Lancashire, operating within the energy sector. This is a temp to permenant contract offering an excellent opportunity to join a busy and professional office environment. The Role: As a Customer Service Advisor, you will be responsible for managing and maintaining accurate data while providing high-quality support to key energy provider customers across the UK. This is a data-driven role requiring strong analytical skills, attention to detail, and the confidence to question discrepancies and identify trends. Key Responsibilities: - Managing and inputting large volumes of data accurately - Maintaining and updating customer records and internal systems - Liaising directly with key UK energy provider customers via email and telephone - Analysing data to drill down into facts, trends, and performance metrics - Identifying, questioning, and escalating anomalies or inconsistencies - Using internal systems and CRM platforms to manage customer information - Providing general administrative and customer support The Ideal Candidate: - Previous experience in a customer service or administrative role - Strong data entry and data management skills - Confident user of Microsoft Office, particularly Excel - Analytical mindset with the ability to recognise trends and patterns - Comfortable questioning irregularities and escalating concerns - Excellent attention to detail - Strong communication skills, both written and verbal - Proactive, organised, and able to work in a fast-paced environment What’s on Offer: - £13.34 per hour - Temp to Perm - Full-time hours (Monday–Friday, 8.30am–5pm) - 28 days holiday - Office-based role in Darwen, Lancashire - Opportunity to gain experience working with leading UK energy providers If you are detail-focused, analytical, and confident working with customers and data, we would love to hear from you. APPLY HERE TODAY