Technical Freight Support Specialist

JobTitle:TechnicalFreightSupportSpecialist(Customs&FreightForwardingExperienceRequired) Location: Ashford,Middlesex-Hybrid Type: Full-Time Salary :£35kDOE&NegplusexcellentBenefits&hybridworking Client/RoleOverview OurclientisaleadingproviderofcustomsclearancesoftwareandservicesintheUK,assistingfreightforwarders,customsagents,andlogisticscompaniesstreamlineimportandexportprocessesbyensuringsmoothintegrationwithHMRCsystemsandfacilitatingefficient,complianttradeoperations.

If you want to know about the requirements for this role, read on for all the relevant information.

TheServiceDeskisrecognisedforprovidingindustry-leadingsupportforawellknownFreightSoftwaresystem,amatureclient/serverapplicationinservicesince2011.Havingsuccessfullynavigatedusersthroughextensivefunctionalenhancementsandcriticallegislativeupdates,including CDS and NCTS .

Duetocurrentexpansionthiswillbeanewkeyroleandexcitingtimestojoinandsupportthegrowingproductrangeandassistinbuildingacutting-edge,web-basedfront-endfromthegroundup.

Theperson Weareseekinga TechnicalFreightSupportSpecialist withastrongbackgroundin customsdeclarationsand/orfreightforwarding tojoinourServiceDesk.Thisisauniqueopportunityforsomeonewithindustry-specificknowledgewhoislookingtotransitionintoorgrowwithinthefieldofsoftwareandapplicationsupport.Thispersonmustbeanenthusiastic,self-startingproblemsolverwiththeabilitytolearnnewtechnologiesquickly.Theidealcandidatewillbeacommunicativeteamplayerwithawelcomingandengagingdemeanour.

Requiredexperience Thecandidateshouldhavethefollowingexperience: In-depthknowledgeofUKcustomsdeclarationsand/orfreightforwarding.

ExperienceofcompletingImport&Exportentries Excellentcommunicationskills(bothverbalandwritten)withtheabilitytoworkbothindependentlyandaspartofteam.

Haveagreatpersonality;youwillbeexpectedtoworkcloselywiththeteam,continuouslylearn,andactivelyshareknowledgewithothers.

Haveaproblem-solvingmindset,goodproblemanalysisandakeeneyefordetail Abilitytocopeunderpressureandmeetdeadlines Youmustalsobeenthusiasticandbewillingtoacceptnewchallenges.

Excellentcustomerserviceskills/commercialawareness Nicetohaves Candidateswiththefollowingwillhaveanadvantage: KnowledgeofSequoiaSoftware Previousexperienceinacustomerservice/servicedeskrole.

BefamiliarwithWindows,WindowsapplicationsandMicrosoftOfficeproducts.

Wevaluetherightmindsetoverperfectexperienceifyoubringindustryknowledgeandapassionforgreatcustomerservice,wellhelpyoubuildtherest.

WhyJoinUs? Bepartofacollaborativeandsupportiveteam.

ReceivetailoredtraininginServiceDeskmethodologiesandpractices.

Makearealimpactonsystemscriticaltologisticsandtrade.

Morebenefits-25daysholidays(increasingto30)plusbankholidays,companypension,privatehealthcare,employeediscountschemeandgrouplifeassurance. xwzovoh

Hybridworking2daysperweekWFH.