IT Support Engineer

IT Support Engineer (1st Line / Service Desk)

If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Travis Talent are recruiting on behalf of a Sheffield-based client for an IT Support Engineer to join their growing team. This is an excellent opportunity for someone with early experience in IT support who is looking to develop their career in a modern, hybrid IT environment.
Location: Sheffield
Salary: £25,000 - £30,000
Type: Full-time, Permanent
The Role You will provide first-line technical support across end-user devices and core IT systems, ensuring smooth day-to-day operations. The role will involve troubleshooting, supporting users, and assisting with infrastructure in a hybrid (on-premise and cloud) environment.
Key Responsibilities Provide first-line support for desktops, laptops, mobile devices, and peripherals
Troubleshoot hardware, software, and basic network issues
Support Windows/macOS and common business applications
Assist with user accounts, password resets, and access issues
Monitor servers and assist with basic administration tasks
Perform system patching and updates across devices
Support Microsoft 365, Active Directory, and cloud platforms
Log and manage tickets, ensuring clear communication with users
About You 12 years experience in IT support or service desk role
Understanding of Windows OS and basic networking (TCP/IP, DNS, DHCP)
Experience troubleshooting end-user hardware
Strong communication and customer service skills
Ability to prioritise workload in a ticketing environment
Desirable Skills Exposure to Microsoft 365, Active Directory, Azure/Entra ID
Experience in hybrid IT environments
Familiarity with endpoint management tools
Relevant certifications (CompTIA A+, Network+, Microsoft Fundamentals)
Why Apply? xwzovoh This is a great opportunity to join a supportive IT team where youll gain exposure to modern technologies and develop your technical skillset. The role offers clear progression and the chance to build a long-term career in IT.