Head of Operations

Head of Operations

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
Opportunity
This is a rare opportunity to take full ownership of the Brand division within one of Londons most exciting event catering businesses. Known for delivering exceptional food-led experiences for some of the worlds most recognisable brands from luxury launches and immersive activations to high-volume experiential events this is a business with a serious reputation and serious ambition.
Reporting directly into the MD, youll join the senior leadership team at a pivotal moment of growth, leading a team of four brand and events managers and taking full accountability for the commercial performance and strategic direction of the division.
This is a high-impact, high-autonomy role for an entrepreneurial leader who is as comfortable in a boardroom as they are on the floor of a live event.
The Role
As Head of Operations, you will have full strategic and operational responsibility for one of the businesss most commercially important units. Youll own the end-to-end performance of the division from sales strategy and new business development through to event execution, client relationships, and team leadership.
Based at HQ in East London, youll set the direction for the Brand team, drive revenue growth, and play a central role in shaping the wider business strategy. This is a role that demands commercial sharpness, operational excellence, and genuine leadership someone who leads from the front and thrives in a fast-paced, entrepreneurial environment.
Key Responsibilities Will Include:
Lead the Brand division as a core business unit, with full accountability for strategic direction, commercial performance, and growth
Drive revenue growth, owning divisional targets and margin improvement
Build and execute a cohesive sales strategy, developing relationships with targeted venues and securing new listings
Manage inbound sales enquiries, converting opportunities into commercially viable brand events
Oversee the planning and delivery of all Brand division events, ensuring exceptional standards from concept through to execution
Lead, inspire, and develop a team of four brand and events managers, creating a high-performing, accountable team culture
Build and strengthen relationships with clients, suppliers, venue partners, and key stakeholders
Identify market trends and translate them into new products and viable revenue streams
Create internal systems and a culture that positions the business as an employer of choice
Ensure rigorous adherence to health & safety, compliance, and risk management across all events
Act as a senior escalation point for operational challenges across the Brand division and wider business
The Candidate
Extensive background in planning and delivering high-profile events within premium hospitality, catering, or experiential sectors
Demonstrable success leading and scaling a high-performing events or brand division in a fast-paced commercial environment
Five or more years experience leading high-performing teams, with a proven ability to inspire, develop, and retain talent
Strong commercial acumen experienced in owning revenue targets, margins, and divisional P&L
A natural relationship builder, highly credible with clients, venue partners, and senior stakeholders
Entrepreneurial mindset comfortable with autonomy, able to make decisions and drive initiatives independently
Dynamic, with a hands-on approach and willingness to get stuck in alongside the team
Operationally excellent, highly organised, and calm under pressure
Passionate about great food, great events, and building something special
Package
Salary up to £60,000 + bonus
Additional Benefits Include
Unlimited annual leave (following successful probation)
Taxi account for safe travel
Gym membership after 12 months
Sound great? Apply below.
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