Helpline Advisor

Job Title: Helpline Advisor Location: Dover (9 minutes from station, free parking available) Contract: 12 month contract Hours: 35 hours per week (rotational shifts between 8am–8pm) Salary: Starting at £26,739 rising to £29,602 after 6 months Our client is seeking compassionate and professional Helpline Advisors to join their growing support team. This is a rewarding role for individuals with strong communication skills and a passion for helping others. About the Role: You’ll be the first point of contact for callers, providing guidance, support, and signposting to relevant services. You’ll also escalate safeguarding concerns and maintain service KPIs (note: this is not a sales role). Key Responsibilities: * Handle inbound support calls with empathy and professionalism * Escalate safeguarding issues appropriately * Signpost callers to relevant departments and services * Maintain accurate records and meet performance standards What We’re Looking For: * Previous experience in a call centre or customer service role preferred * Awareness of safeguarding practices beneficial * Excellent verbal communication and listening skills * Ability to work flexibly across rotating shifts * Strong attention to detail and time management Training & Benefits: * 5-week training programme (classroom and supported calls) * Hybrid working available after 3 months (typically 1 day/week in office) * 8% non-contributory pension * Extra annual leave per year of service (up to 5 years) * Perkbox rewards and £500 referral bonus About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website. Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks – Facebook, Instagram, Twitter, or LinkedIn