Customer Care Coordinator

Customer Care Coordinator About Us Max Energy, established in 2015, is a leading provider of insulation solutions across various sectors including newbuild housing, construction, and domestic and social housing. Our commitment to excellent service and expertise has made us a trusted partner for property professionals and landlords. Are you passionate about delivering outstanding customer service and keeping things running smoothly behind the scenes? We’re looking for a proactive and detail-driven Customer Care Coordinator to join our team and play a key role in ensuring a seamless customer experience. In this role, you’ll be at the heart of our customer care operations - handling enquiries, resolving issues, and supporting both customers and internal teams with efficiency and professionalism. What you’ll be doing * Handling customer enquiries and complaints in a professional, timely manner * Providing administrative support to the Customer Care Team * Accurately logging customer care data within required timeframes * Coordinating with internal departments to resolve issues quickly and effectively * Proactively chasing outstanding issues to ensure client SLAs are consistently met * Maintaining high standards of customer care at all times * Producing clear verbal and written reports on customer care performance * Communicating with customers and clients via phone, email, and written correspondence * Supporting other departments and depots with customer care-related queries * Providing cover for the Head of Customer Care when required * Adhering strictly to Health & Safety procedures * Taking on additional duties as required in line with the role What we’re looking for Skills * Strong attention to detail and high level of accuracy * Confident and professional telephone manner * Good IT skills with experience using Outlook, Word, and Excel * Ability to prioritise workloads and manage multiple tasks Experience * Previous experience in a customer service or administrative role * Knowledge of the new build or insulation industry is advantageous Personal attributes * A methodical and organised approach to work * Positive, team-oriented attitude * Ability to follow processes while using initiative * Comfortable working independently or within a small team