Contact Centre Adviser

About the Job: Unity5 (formerly Chipside LTD) is a medium sized company working with over 180 local governments. We are now have two vacancies on a temporary basis to join our small friendly contact centre team. In this role you will be providing first line assistance to our local authority customers either by phone, taking inbound calls or responding to emails. You will be responsible for processing payments and handling queries relating to cashless parking and Digital permits system on behalf of local authorities. This role is based in our Brinkworth office near Swindon. We work on a rota basis over three weeks of 8am-4pm,9am-5pm,10am-6 pm Who We’re Looking For: Candidates with a can do attitude, a good team player, someone who is a confident communicator and looking to take on a new challenge in an established business. A Customer Service background is desired but not essential. As one of our Contact Centre Advisers you’re main role will be to assist our customers with any questions they may have or obtaining permits and learning how to use the system. What you'll be doing: Handling a range of inbound calls, you’ll play a pivotal role when it comes to supporting our customers. We handle anything from permit parking to cashless parking, you’ll be assisting our customers via telephone and email correspondence ensuring the highest level of customer service and making sure the customers receive the desired outcome. What training will there be: No experience is necessary, however experience in a busy and changeable office environment would be advantageous. All training will be given regarding our bespoke systems and service level requirements. We do understand that each person learns differently so we take out time with training, although some of the role is learned ‘on the job’. What are the benefits: This is your chance to join a successful and well-respected local company that puts its staff at the forefront. You will benefit from modern facilities, a pension scheme, and a wellness scheme, flexible overtime