Customer Service Representative - Virgin Money (CYBG) - Remote (Swindon)

Customer Service Specialist

All candidates should make sure to read the following job description and information carefully before applying. Teleperformance certified as a great place to work UK in 2024! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. You will be taking inbound calls on behalf of our prestigious banking client Virgin Money. Start Date : 18 August 2025 Salary : £25,396.80 per annum (£12.21 per hour)

Location :Work from Home

Shifts : Monday to Saturday between 7.00 am and 9.30 pm, Sunday pm. Please note you must be able to work any shifts between these times.

Training : 2.5 weeks

Contract : Full Time Permanent (40 hours per week)

Background Checking : Right to Work in the UK

Criminal Record Check

Credit Check

Any other associated checks

3 year employment history check

Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training What you'll be doing Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.

Resolving any queries customers may have with their banking which can bring challenge and reward.

Having great heartfelt conversations to understand our customers' needs and desires to find the best solution for them.

Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.

We need you to have Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.

Great communication skills with a natural ability to engage and build rapport with lots of different personalities.

A flexible and positive working approach to suit customer needs and business demands.

Genuine enthusiasm to work with your team to achieve collective goals in a timely way.

A digital first mindset that will help us achieve companywide expectations and brand growth.

A caring, positive attitude with a genuine desire to exceed our customers' expectations.

We'd love you to have Working knowledge of Microsoft Office applications

Some financial services experience.

Knowledge of banking products

Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.

Our Benefits On-line recruitment process, with potential job offer within 24 hours

Refer & Earn Scheme

28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary

Length of Service and monthly recognition awards

Opportunities for career development and progression

Employee welfare support with free access to our Mental Health Employee Assistance programme

Pension Scheme

Something Extra Discounted holidays, flights and hotels

Discounted utility bills

Cineworld tickets - Up to 55% off

Virgin Trains - 20% off

Virgin Experience Days - 20% off

25% off O2 and 20% of EE Mobile Contracts

Sony - 20% off Mobile Phones

Ray-Ban - 20% off

Disclaimer

Please be vigilant against job scams. Teleperformance will

never

contact you about anything other than your application through our official channels - UK phone number, text or teleperformance/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. xrlawcv

Remote working/work at home options are available for this role.