Live Operations Director

Live Operations Director Location: UK or Ireland (regular travel required) Reports to: Chief Product & Delivery Officer Type: Initial 6 Month contract – likely to go permanent Outside IR35   Overview We are looking for a Live Operations Director to build and lead a global operations function supporting large-scale, multi-country platform deployments. You will ensure platforms operate as secure, resilient, and high-performing services, combining L1/L2/L3 support with Site Reliability Engineering (SRE) and automation-first practices. This role works closely with engineering and architecture teams to embed operational excellence into platform design from day one.   Key Responsibilities Build and lead a global live operations function Define SLAs, SLOs, and reliability metrics (uptime, MTTR, latency) Own incident management and continuous improvement processes Embed observability, automation, and operability into platforms Ensure compliance with security and regulatory requirements Act as senior operational contact for clients Scale operations to support international growth  Experience 8+ years in technology operations, with leadership experience Proven track record managing live production environments Experience with IT service management frameworks (e.g. ITIL) Strong background in cloud, DevOps, and platform operations Experience managing client-facing SLAs  Skills Strong knowledge of SRE principles Expertise in monitoring, observability, and incident management Ability to lead in high-pressure environments Excellent stakeholder and client management Strategic thinking with a focus on continuous improvement Experience building and leading high-performing teams