Parts Advisor

The Role: Silcom Recruitment are pleased to be supporting a valued client of ours in Basingstoke, who are looking to appoint an organised Parts Advisor to join their established aftersales team. This is a key position within the dealership’s parts department, acting as the link between the workshop, suppliers, and customers. The successful candidate will play a vital role in ensuring the smooth and efficient supply of parts, contributing directly to workshop productivity and overall customer satisfaction. This is a fantastic opportunity to join a professional and well-run dealership environment, where attention to detail, teamwork, and customer service are paramount. Responsibilities & Requirements of a Parts Advisor: Supply parts to the workshop efficiently, ensuring technicians have the correct parts at the right time. Manage parts enquiries from retail and trade customers via telephone, email, and face-to-face interaction. Accurately identify, source, and order vehicle parts using manufacturer systems. Maintain effective stock control, including receipting deliveries, stock rotation, and regular stock checks. Process invoices, returns, and warranty parts in line with company procedures. Build and maintain strong working relationships with suppliers and customers. Ensure the parts department operates in line with manufacturer and dealership standards. Previous experience as a Parts Advisor not essential. Strong organisational skills, excellent attention to detail, and the ability to work in a fast-paced environment. Must possess a valid UK driver’s licence. The Package: Salary: Up to £30,000 (dependent on experience) + bonus opportunity. Hours: Monday – Friday: 07:30am – 5:00pm 1 in 4 Saturday's rota: 8:00am - 14:00pm Stable and supportive dealership environment with opportunities for long-term career development. If you believe you have the experience, organisation, and drive to succeed as a Parts Advisor, then we would like to hear from you. **Don’t worry if your CV is out of date, please get in touch and we can work with you to do the rest