Complaints Investigator

Job Title: Complaints Investigator Locations: Essex  Alternative location: Westminster Bridge Road, London Job Type: Temporary Pay Rate: £16.23 per hour Start Date: 27 April 2026 End Date: 19 June 2026 Working Hours: Monday to Friday 09:00 - 17:00 (7 hours per day) 1-hour unpaid break About the Role We are recruiting 5 Complaints Investigators to join a busy team handling and resolving customer complaints. This role requires strong analytical, communication, and problem-solving skills to ensure complaints are investigated thoroughly and resolved fairly. Initially, you will be office-based. Once confident working independently, hybrid working will be available (2 days in the office, 3 days from home).   Key Responsibilities Investigate customer complaints in a timely and professional manner Gather and analyse information from multiple sources Communicate with customers and internal teams to resolve issues Produce clear, accurate written responses and reports Ensure compliance with organisational policies and procedures Maintain detailed and accurate case records Key Requirements Previous experience in complaints handling, investigations, or customer service Strong written and verbal communication skills Good attention to detail and ability to analyse complex information Ability to manage a caseload and meet deadlines Competent IT and administrative skills Additional Information Hybrid working available after initial training period Multiple vacancies available (5 positions) Office presence required initially until fully trained Why Apply? This is an excellent opportunity to gain valuable experience in investigations and customer resolution within a structured and supportive environment