Complaints Coordinator

Job Title: Complaints Coordinator Location:  Essex (SS13 3DU) Alternative Work Locations: Westminster Bridge Road Ealing Job Type: Temporary Pay Rate: £14.34 per hour Start Date: 15 December 2025 End Date: 31 March 2026 Working Hours: 7 hours per day Monday to Friday About the Role We are recruiting a Complaints Coordinator to manage and coordinate customer complaints within a housing environment. You will play a key role in ensuring complaints are handled efficiently, fairly, and in line with regulatory standards. This role requires strong communication skills, attention to detail, and the ability to manage sensitive situations professionally.   Key Responsibilities Manage and coordinate incoming customer complaints Assign cases to appropriate team members for investigation Monitor complaint progress and ensure timely resolution Process compensation claims in line with company policies Maintain accurate records using CRM systems Communicate with customers via phone and email, providing updates and managing expectations Handle challenging or emotional situations with professionalism Ensure compliance with housing regulations and organisational policies Key Requirements Previous housing experience (essential) Experience in complaints handling or customer service Strong communication and interpersonal skills Good organisational and case management abilities Ability to work under pressure and meet deadlines IT skills, including experience with CRM systems Working Pattern Initial training: Office-based (first week) Hybrid working after training: Office days: Tuesday & Thursday Remote working: remaining days Flexible working across multiple locations (Pitsea, Ealing, or Westminster Bridge Road) Additional Information Inside IR35 Opportunity to work within a well-established housing organisation Exposure to compliance and regulatory processes Why Apply? This is a great opportunity to build experience in complaints handling within the housing sector, working for a respected organisation like Peabody