Service Coordinator

The Rewards and Benefits on offer; * Excellent progression opportunities * Immediate start date * Monday – Friday working hours promoting a healthy work/life balance * Friendly and supportive working environment * A permanent job opportunity from day one! The Company you will be working for; MTrec Commercial are proudly representing our industry leading client on their search to appoint an experienced Service Coordinator to join their expanding team on a full time and permanent basis. If you have the required skills and experience, please apply for an immediate response! The Role you will be doing; * Coordinate and manage field engineer diaries across the UK & Ireland * Book customer visits (maintenance, repairs, site evaluations, breakdowns) * Liaise with customers to schedule and confirm appointments * Raise jobs in SAP and scheduling systems * Quote parts/labour and manage repair jobs from start to finish * Track warranty claims and maintain calibration/tool registers * Keep vehicle records, safety cards, and inductions up to date * Attend weekly planning meetings and support with admin tasks About You; * Excellent organisation and planning skills * Ability to prioritise under pressure and meet tight deadlines * Confident communicator with a professional phone manner * Customer-first mindset and a helpful, can-do attitude * Strong IT skills: Microsoft Office is essential, SAP/Protean is a plus * Team player who also works well independently * Knowledge of H&S procedures and logistics across the UK & Ireland is a bonus