IT Support Engineer (HYBRID WORKING)

Senior Support Engineer – API Platforms We’re looking for an experienced Support Engineer to join the Global Support team of a market leader SaaS company and help resolve platform technology issues. As a Support Engineer, you’ll provide technical support to business customers who are using the platform. You’ll develop and maintain deep expertise in the suite of products and troubleshoot and resolve high-level support cases. Familiarity with the Agile software development lifecycle, and experience providing technical software support for a B2B software company. You’ll also need experience with a commercial customer incident tracking or CRM system such as ServiceNow , Salesforce.com and experience using a software defect tracking system such as JIRA. In addition, you’ll need strong exposure to broad technical skills such as Java development, SQL , application architecture, knowledge of front-end web technologies JavaScript or similar, and a good knowledge of RESTful API’s. Experience supporting a UNIX/Linux environment would be preferred It’s a Hybrid role, so 2-3 days a week onsite (free parking is available) Interested, Apply today for immediate review of your CV