Property Services Manager

About the Role We are looking for an experienced Property Services Manager to oversee the delivery of an efficient, compliant, and customer-focused property service across our clients housing stock. You will be responsible for leading teams and contractors in the management of repairs, maintenance, compliance, and planned works, ensuring high-quality outcomes for residents while maintaining value for money. This is a senior role with strategic and operational responsibilities, ensuring the housing portfolio is maintained to excellent standards and aligns with the organisation’s Asset Management Strategy and Business Plan. Key Responsibilities * Lead and manage property services teams, including repairs, maintenance, compliance, and planned works * Oversee contractor management, ensuring performance, safety, and quality standards are met * Ensure full compliance with health & safety regulations, statutory requirements, and housing legislation * Develop, implement, and monitor property maintenance strategies and forward works programmes * Manage budgets, procurement, and performance metrics, ensuring value for money and service efficiency * Conduct and oversee stock condition surveys, inspections, and audits, identifying and prioritising works * Manage resident engagement, complaints, and escalations to maintain high customer satisfaction * Collaborate with other teams, including housing management, compliance, and asset management, to deliver integrated property services * Drive continuous improvement, using data and feedback to enhance operational delivery About You You will be an experienced and motivated housing professional with a strong background in property services and asset management. Essential Skills & Experience: * Proven experience managing property services, repairs, and compliance within a housing association or local authority * Strong understanding of housing legislation, compliance, HHSRS, and health & safety regulations * Experience in budget management, procurement, and contractor oversight * Excellent leadership, communication, and stakeholder management skills * Strong IT skills, including housing management and reporting systems Desirable: * Professional qualification in property, building surveying, or construction (e.g., RICS, CIOB) * Knowledge of NHF Schedule of Rates and property maintenance contract frameworks * Experience of strategic asset management and planned works programmes