Project Liaison Officer (Housing)

Project Liaison Officer 📍 Nottingham (Hybrid working) 💼 3-Month Contract Initially ⏰ Full-Time – 37 hours per week (Mon–Fri, 08:30–17:00) 💰 £16.90 PAYE / £21.94 Umbrella 📅 Start: ASAP A local authority client is seeking an experienced Project Liaison Officer to join their Commercial Service team on a short-term contract to cover sickness absence. This is a fantastic opportunity for someone with strong customer engagement and stakeholder management experience within housing, construction, or public sector environments. The Role You will act as a key link between customers, tenants, and project teams, ensuring clear communication and high-quality service delivery across housing-related projects. This is a hybrid role, with a base office and regular on-site/community engagement. Key Responsibilities * Act as the first point of contact for customer enquiries, coordinating responses and ensuring effective resolution * Investigate and manage customer complaints, ensuring they are handled in line with policy and escalated where required * Conduct interviews with relevant stakeholders and provide clear written and verbal reports to management * Build strong relationships with tenants and customers, ensuring they are heard and supported throughout project delivery * Attend customer inductions, open days, and engagement events, including contractor-led sessions * Support communication around investment programmes and planned works, providing guidance to residents * Record and promote positive customer feedback (compliments) to support service improvement * Collect and analyse tenant satisfaction data, identifying trends and supporting action plans to enhance service performance About You * Experience in a customer-facing role within housing, construction, or a similar environment * Strong communication and stakeholder engagement skills * Proven ability to handle complaints and resolve issues effectively * Confident in report writing and data analysis * Ability to work independently and manage a varied workload * Full UK driving licence and access to a vehicle for work purposes (essential) Working Arrangements * Hybrid working – office base with regular site visits and community engagement * Flexibility required to attend events and meetings as needed Next Steps This role requires an immediate start, with CVs being reviewed promptly and interviews scheduled shortly after shortlist