2nd Line Support Team Coordinator

Job Title: 2nd Line Support Team Coordinator Location: Near Richmond, London (On-site) Salary: £40,000 per annum Overview We’re hiring a 2nd Line Support Team Coordinator to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology. Key Responsibilities * Provide 2nd line support across Microsoft, cloud, and network environments * Support and maintain Microsoft 365, SharePoint, and endpoint management solutions * Assist with cloud administration, updates, and system improvements * Coordinate workloads across engineers and support day-to-day service delivery * Build strong client relationships and deliver excellent customer service Skills & Experience * Experience in a 2nd line role within an MSP * Strong knowledge of Microsoft 365, Windows environments, and basic networking * Exposure to firewalls (FortiGate desirable) and MDM solutions * O365 conditional access and SharePoint setup * PowerBI knowledge advantageous * Good communication and organisational skills