Account Manager

Account Manager  Location: Hybrid (2 Days Remote, 3 Days Office After Probation) Salary: £28500  Plus a 5% annual bonus - OTE £29920 Hours: Monday - Friday, 37.5 hours (Flexible Between 8AM - 6 PM) About the Role We are looking for an experienced Account Manager/Coordinator to join our dynamic team. As an Account Manager, you will be responsible for managing client accounts, handling various enquiries, and ensuring exceptional customer service. No two days will be the same, and you will play a key role in maintaining and growing business relationships.   What You'll Be Doing... Acting as the main point of contact for assigned accounts, ensuring excellent client management Assisting customers with enquiries via email & phone Managing business customer relationships and strengthening key accounts Handling enquiries from start to finish and providing tailored solutions Resolving complaints where required and ensuring a positive outcome Liaising with third parties & internal teams to support client needs Completing high volumes of administrative tasks related to account management What We're Looking For... Previous experience in an Account Manager/Co-ordination role or telephone-based customer service/call centre experience Ability to manage multiple client accounts and meet deadlines Strong communication, negotiation, and relationship management skills Excellent multitasking and organisational abilities Strong administrative skills with attention to detail Proficiency in Microsoft Office (Excel & Outlook) If you're a proactive and results-driven Account Manager looking to take the next step in your career, we want to hear from you! To apply, please submit your CV or contact Fran Curtis for more details. Why Join Us? Fantastic Perks & Benefits... Huge Discounts on vehicles Employee assistance programme Competitive salary with bonus potential Onsite parking and nursery Hybrid working (2 days from home per week) Volunteer days Life assurance Complimentary office refreshments Generous pension scheme (up to 15% employer contribution) Wellbeing initiatives, including monthly wellbeing hour and events Private medical insurance 25 days annual leave + bank holidays Employee discounts and retail perks