Housing Officer / Tenancy Sustainment Officer

Housing Officer / Tenancy Sustainment Officer Location: Woodford Green (Office-based with travel) Contract: Temporary (3–6 months) Hours: Full-time, 36 hours per week Start Date: ASAP Rate: * PAYE: £142.20 per day * Umbrella: £187.00 per day About the Role An excellent opportunity has arisen for an experienced Housing Officer / Tenancy Sustainment Officer to join a busy local authority housing team on a temporary basis. Working within a community-focused environment, you will play a key role in supporting vulnerable residents to sustain their tenancies and maintain safe, stable living conditions. Key Responsibilities * Identify vulnerable residents and provide tailored tenancy sustainment support * Work closely with partner agencies to ensure residents receive appropriate care and services * Support tenants with rent management and prevention of tenancy breaches * Address complex issues including hoarding, mental health, and social challenges * Manage anti-social behaviour cases proactively, including: * Case investigation and resolution * Liaising with all parties involved * Maintaining accurate and detailed records * Provide practical support such as completing forms and signposting to relevant services * Engage in lone working across housing estates and communities About You We are looking for a resilient and proactive individual who can confidently manage challenging situations. You will have: * Previous experience in a housing, tenancy sustainment, or similar role * Strong knowledge of safeguarding and supporting vulnerable individuals * Experience handling anti-social behaviour cases * Excellent communication and problem-solving skills * The ability to remain calm and professional in confrontational situations * Strong attention to detail and case management skills * A creative approach to resolving complex tenancy issues Essential Requirements: * Full UK driving licence and access to a vehicle (daily use required) * Ability to work independently and manage a varied caseload * Eligibility to work in the UK Additional Information * This role is inside IR35 * Interviews will be conducted face-to-face * Candidates must be able to provide full work history and references If you’re passionate about supporting communities and making a real difference in people’s lives, this is a fantastic opportunity to step into a rewarding and impactful role