Order Administrator

Order Administrator Our client based in Gloucester, an established, steady business is looking for a reliable and detail-oriented individual to join them as an Order Administrator on a permanent, full-time basis. Full training on the role, company products and processes will be provided, along with other benefits such as free lunch x2 a week, ability to buy/sell additional holidays, free parking and more. Reporting to the Team Leader, you will be a core member of the team, and will be responsible for monitoring projects and orders- from initial enquiry and quotation, all the way through to delivery, acting as a point of contacts for all updates. Responsibilities: - Prepare and issue sales quotes through the internal business platform, ensuring deadlines are consistently met and service benchmarks are upheld. - Act as a point of contact via telephone and email for relevant enquiries. - Coordinate closely with internal sales staff to provide accurate responses to client queries. - Support customer engagement by keeping them informed at every phase of their order, maintaining clear and regular communication. - Monitor undelivered shipments by liaising with logistics partners or suppliers and proactively update clients on progress and resolutions. - Keep company system up to date with new information. - Process customer orders with precision, adding project milestones and ensuring daily follow-ups are conducted. - Assist with product education, helping customers better understand available offerings. - Coordinate the preparation and dispatch of product samples, working closely with the sales team to fulfil client needs. Candidate Attributes: - Previous order processing experience ideal - High level of attention to detail. - Calm team player. - Proactive individual. Hours: Monday – Friday, 8am - 5pm (4.30pm finish on a Friday!) – Office based Salary: Up to £33,000 per annum + benefits including: - Christmas shut down - Annual bonus scheme - Early Friday finish - Free staff lunches twice a week - Ability to buy/sell additional 4 holiday days - Free parking