Reception Manager

Location: Hilton Edinburgh Carlton, Edinburgh

Contract type: Permanent

Hours: Full Time

Posted date: 08/07/2026

We have an exciting opportunity for a Reception Manager to join our dynamic team. If you thrive in a fast‑paced environment and are ready to excite the world of hospitality, this is the job for you!

The Person

• Previous experience in a front office or reception management role
• Ambitious and hard working
• Strong leadership, communication, and interpersonal skills
• Excellent problem-solving abilities and a guest-first attitude
• Proficiency with booking systems
• Ability to work flexible hours, including weekends and holidays

The Role

• Oversee front desk operations, including check-in/out procedures and guest services
• Manage and train reception staff, ensuring a professional and friendly atmosphere
• Handle guest complaints and resolve issues promptly and effectively
• Liaise with housekeeping, reservations, and other departments for smooth coordination
• Monitor and maintain accurate booking records using hotel management systems
• Ensure compliance with all health, safety, and company policies
• Maximise room occupancy at best rates while implementing up-selling techniques to promote hotel services and facilities
• Assist with all departmental objectives, work schedules, budgets, policies, and procedures

The Benefits

• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent rates for friends and family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Free Parking where applicable
• Uniform provided