Service Advisor - HGV / Commercial Vehicles

An opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions. As a Service Advisor, you will act as the main liaison between customers and the workshop, ensuring service is managed efficiently and customers remain informed throughout the process. This full-time permanent role offers basic salary range of £29,000 - £32,000 plus bonus of up to £3,000 (OTE £35,000). You will be responsible for Acting as the primary point of contact for customers throughout the service journey Preparing jobs thoroughly to ensure vehicle concerns and service requirements are recorded accurately Advising customers of any outstanding recalls and arranging the necessary work Confirming the repair category such as retail, fleet or warranty before work begins Providing regular updates on vehicle progress while it is in the workshop Preparing costings for completed work and producing accurate invoices Processing walk-in bookings and managing service appointments Monitoring expected completion times and informing customers of any delays Maintaining accurate vehicle service histories and documentation Ensuring invoices and related records are stored correctly Ordering parts once approval for work has been received What we are looking for Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role. Must have experience with HGV and commercial vehicles. Background in a customer service role. High level of attention to detail and accuracy when handling service documentation Strong problem-solving ability and practical technical awareness Working knowledge of Microsoft Office, including intermediate Excel skills Ability to analyse information such as workshop data and costing details Fluent written and spoken English Shift: Working hours: 42 per week Monday to Friday, working on a rotating 3-shift pattern: 5:30am – 2:30pm 8:00am – 5:00pm 10:00am – 7:00pm Saturday mornings: 1 in every 3 Saturdays 7:00am – 12:00pm (midday) What’s on offer Competitive Salary 30 days annual leave including bank holidays. Additional leave based on service milestones. Employer pension scheme and various employee benefits. Personal accident cover Free Class IV MOT Mental Health Support Corporate uniform provided. Paternity pay – receive full pay for 2 weeks EV salary sacrifice scheme Cycle-to-work options Onsite Parking Earn a £1,500 Referral Bonus Paid Saturday shifts at enhanced rates. Multi-manufacturer training programmes and career development opportunities. Working within a supportive, family-oriented organisation. This is an excellent opportunity for a Service Advisor to join a respected organisation and develop your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003