Cloud Architect

Job Specification: Microsoft 365 Apps and Services

Technical Skills – Solution Area: AI Business Solutions

Level of Technical Knowledge: Senior

Mandate: Active Security Clearance

Role Overview

Microsoft 365 Apps and Services leverages deep expertise to lead technical conversations with customers to drive value from their MS investments. This role provides technical expertise to support customers modernize their environment and move to cloud-based solutions. This role operates under the Microsoft Outsourced Services Agreement (MOSA) framework.

Description of Role

• Key technical resource customers.
• Focused on delivering proactive services such as education workshops, assessments and providing expert guidance.
• Join a highly motivated team of leading industry experts.
• Gain early access to emerging technologies ahead of industry peers and acquire insights on leveraging them effectively.
• Visit customers to train them and share industry and development expertise (travel may be expected for onsite deliveries).
• Be part of a thriving developer community that's constantly looking for ways to improve our customers’ experience, software development goals and use of technology.
• Build strong customer relationships and ensure deliveries align with customer projects and milestones.
• Gain access to expertise and support from Microsoft’s consulting practice and product groups.
• Continually learn and grow professionally.
• Analyze problems.
• Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness.
• Exhibit excellent communication abilities and consistently cultivate strategic, long-term relationships with customers to earn their trust.

Required Skills & Capabilities

• M365 productivity apps including:
• Word, Excel, PowerPoint, OneNote, Access, Publisher, Outlook, Bookings, OneDrive, Loop, Lists, Forms, Stream, Whiteboard, Sway, Designer, Clipchamp, To Do, Planner, Project, M365 Copilot
• Additional desired skills:
• SharePoint Online

Technical Experience

• Deep understanding of Microsoft 365 and its various apps and services, including deployment, integration, and advanced configuration.
• Track record of supporting customer digital transformation through proactive services, workshops, and technical assessments.

Role Requirements

• Fluent English oral and written communication.
• Strong technical writing, presentation and training skills.
• Breadth of experience and knowledge across Microsoft 365.
• The desire to upskill in new/additional technology areas.