Service Engineer - Security

Why Join Our Team at Johnson Controls?

We specialise in the design, installation, and support of advanced surveillance and integrated site protection systems. Our mission is to deliver intelligent, reliable, and affordable security solutions that safeguard high‑profile environments. By combining proprietary systems with best‑of‑breed technologies and meticulous project management, we deliver fully integrated, turnkey solutions tailored to each unique site.

Responsibilities

As a Systems Engineer, you will provide exceptional engineering services to customers across CCTV, Access Control, and Intruder Alarm systems. Your primary responsibilities include:

• Managing scheduled and preventive maintenance activities.
• Responding to technical call‑outs and troubleshooting faults.
• Coordinating with internal teams and customers, maintaining clear communication.
• Ensuring accurate documentation, billing, and compliance with procedures.
• Participating in the on‑call rota to provide 24/7 engineering support.

How You Will Do It

• Collaborate with customers, project management teams, and internal stakeholders to develop and deliver system requirements.
• Manage maintenance tasks and monitor all installed systems and infrastructure.
• Ensure solutions meet or exceed customer expectations.
• Complete project and service documentation within business timelines.
• Adhere to company procedures and Health & Safety policies.

Qualifications

• Strong experience with integrated enterprise‑level systems including CCTV, Intruder Alarm, Perimeter Detection, Access Control, and Video Intercom systems.
• Hands‑on experience with technologies such as Genetec, Gallagher, Milestone, FLIR Latitude, ProWatch, and Commend.
• Experience with high‑end CCTV cameras (Bosch, Axis, Optical/Thermal imaging).
• Experience with Grade3 Intruder Alarm installations (Galaxy, Texecom, and peripherals).
• Familiarity with Senstar Omnitrax/Fibre Patrol and fibre‑optic systems (desirable).
• Excellent communication skills, both internally and externally.
• Self‑driven, enthusiastic, and able to work independently.
• Professional demeanor and customer‑centric approach.
• Proven ability to deliver high‑quality customer engineering services.
• Reliable, capable of working autonomously and as part of a team.
• Must be able to achieve and maintain government‑level SC clearance.

Capabilities

• Willingness to travel and spend time away from home.
• Self‑motivated with a positive, customer‑focused attitude.