German Speaking Customer Service

Pay: £26,000.00 per year Job Description: Role : GERMAN SPEAKING- CUSTOMER SERVICE ADVISOR Location: ST15 AREA Hours: 37.5hrs per week. Monday to Friday. ( Hybrid Mon & Friday) Pay: £26K An excellent opportunity has arisen for a German speaking customer service advisor to join one of our longstanding clients, located in Stone If you’re motivated by meaningful work and want to build your career with a company that supports scientific discovery and innovation worldwide, the company offers an exceptional environment to thrive. BENEFITS * 25 holiday ( + 8 Bank holidays) * 4% Pension * Life Insurance * Hybrid Working The Role * Opportunity to use and develop bilingual (German/English) skills * Deliver an exceptional customer experience across all communication channels * Manage orders, enquiries, and service requests with accuracy and professionalism * Prioritise, organise, and process all customer requests within agreed timeframes * Take full ownership of customer issues, ensuring efficient and effective resolution * Communicate confidently with colleagues at all levels, as well as external partners such as couriers and logistics providers * Maintain accurate records and ensure all information is processed correctly * Strong organisational skills and exceptional attention to detail * Confident IT skills, including Microsoft Office * Ability to work flexibly, accurately, and collaboratively as part of a team * Genuine passion for delivering outstanding customer experiences * Desirable: Experience using Microsoft Dynamics 365 Business Central (training provided) The Requirements * Fluent German language skills, including professional/business communication * Proven experience delivering high‑quality customer service * German English (written and spoken) * Confident IT skills, including Microsoft Office If you’re passionate about delivering exceptional service and want to build your career within a supportive, purpose‑driven organisation, we encourage you to apply