Comms & Change Lead

ob Title: Communications & Change Contractor (FM Experience) Location: Lichfield Contract Type: Contract (Outside IR35) About the Role We are seeking an experienced Communications & Change Contractor with a strong background in Facilities Management (FM) to support a high-profile transformation programme. This role will play a critical part in driving engagement, supporting behavioural change, and ensuring clear, effective communication across operational and corporate stakeholders. Key Responsibilities * Develop and deliver a comprehensive change and communications strategy aligned to programme objectives * Create engaging, audience-focused content across multiple channels (e.g. intranet, email, leadership briefings, toolkits) * Partner with FM operational teams to translate complex changes into clear, actionable messaging * Conduct stakeholder mapping and manage communications plans across diverse groups (site teams, suppliers, leadership) * Support change impact assessments and readiness activities * Facilitate workshops, briefings, and engagement sessions * Monitor effectiveness of communications and adapt strategies based on feedback and data * Ensure consistency of messaging across all FM sites and functions Required Experience * Proven experience in change management and internal communications within large-scale transformation programmes * Strong background working within Facilities Management (FM) environments (hard/soft services, estates, or workplace operations) * Demonstrable experience supporting operational or frontline workforce change * Excellent stakeholder management skills, with the ability to influence at all levels * Strong writing, editing, and storytelling capabilities * Experience working in fast-paced, complex environments Desirable Skills * Familiarity with recognised change frameworks * Experience in outsourcing, mobilisation, or FM transformation programmes * Knowledge of digital workplace tools (e.g. SharePoint, Teams, engagement platforms) Personal Attributes * Proactive and self-driven contractor mindset * Adaptable and comfortable navigating ambiguity * Strong interpersonal and collaboration skills * Results-oriented with a focus on delivery