First Line Customer Support

Job Description

Do you have the right skills and experience for this role Read on to find out, and make your application.

First Line Customer SupportLocation: North East, BristolSalary: £27,000 per annum + On CallContract: Fulltime, Permanent Are you tech-savvy, people-focused and ready for a role that mixes hands-on customer support with occasional face-to-face training? We’re looking for a confident Customer Support Specialist to join a friendly, growing team in North East Bristol. You’ll deliver expert support from the office / hybrid most of the time, with occasional travel to client sites to deliver system training.Why this role rocks:

• Hybrid working – minimum 3 days in the office
• Competitive salary up to £27k + On Call allowance
• Perks: BUPA, pension, life insurance, bonus scheme, career growth
• Friendly, collaborative team in a fast-growing, innovative company

What you’ll do:

• Provide front-line customer support via phone, Teams, email, and support portals
• Troubleshoot issues and liaise with developers to resolve them
• Create/update training materials, guides, FAQs, and help documentation
• Travel to client sites to deliver training on systems
• Assist with system updates, user setup and procedural documentation

We’re looking for:

• 1–2 years’ IT/software support experience
• Excellent communication and problem-solving skills
• Confidence delivering in-person training
• Proficient in MS Office, basic IT troubleshooting, and image/video editing

Extras that make you shine:ISO 9001/27001 knowledge, SQL, asset management experience, or support portal experience (Freshdesk etc.)Apply! xwzovoh If this role sounds of interest, click apply to send your CV or if you have any questions please contact Kirk at Pertemps, Bristol.