IT Infrastructure Engineer

Belmont Recruitment are currently looking for an IT Infrastructure Engineer to join Bradford Council on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities * Provide 2nd/3rd line support across infrastructure and end-user environments * Support, maintain and improve IT systems to meet agreed service levels * Investigate and resolve complex technical issues, including root cause analysis * Work within ITIL processes (incident, problem, change management) * Monitor system performance and contribute to service improvements * Maintain accurate service documentation and use ITSM tools effectively * Collaborate with colleagues and third-party suppliers to resolve issues * Support infrastructure projects, upgrades and implementations Requirements: * Experience working in an IT service operations or infrastructure environment * Proven 2nd/3rd line support experience * Strong troubleshooting and problem-solving skills * Good understanding of ITIL principles and service management processes * Experience supporting Windows environments and Active Directory * Exposure to virtualisation technologies (e.g. VMware or Hyper-V) Location - This role is fully office based in Bradford City Centre Please apply with an up to date CV ASAP if this role would be of interest to you