Programme & Onboarding Coordinator

At Aptitude Recruitment, we specialise in connecting talented individuals with forward-thinking organisations across growing sectors. We pride ourselves on delivering high-quality recruitment solutions while supporting both clients and candidates in achieving long-term success. We are currently seeking a highly organised and detail-oriented Programme Administrator to support a rapidly expanding training environment focused on delivering outstanding learner experiences. Role Overview The Programme Administrator plays a critical role in ensuring a high-quality, compliant, and efficient learner onboarding experience. This position is responsible for coordinating all aspects of learner enrolment and onboarding, ensuring that: * Learners are enrolled accurately and compliantly * Employer and learner documentation is complete * Systems (including Bud and ILR processes) are updated correctly This role is central to maintaining audit readiness, delivering a learner-focused experience, and supporting operational efficiency during a period of growth. Key Responsibilities 1. Learner Onboarding (Core Focus) * Coordinate end-to-end onboarding of all new apprentices * Act as the central point of contact for onboarding queries (learners, employers, and internal teams) * Deliver a smooth and professional onboarding experience aligned to organisational standards 2. Enrolment & Compliance Checks * Complete all enrolment compliance checks in line with DfE funding rules * Ensure all required documentation is accurate, complete, and signed 3. Systems & Data Management * Accurately input and maintain learner data across systems (e.g. Bud and ILR-related systems) * Track onboarding progress and flag risks or delays 4. Programme Registration & Certification * Manage learner registrations with awarding organisations (where applicable) * Coordinate certification processes on programme completion * Ensure timely and accurate submission of required information 5. Coordination Across Teams * Liaise with: * Sales/Business Development teams to receive confirmed learner information * Programme Managers and Skills Coaches to confirm readiness for onboarding * Compliance teams to ensure funding requirements are met * Support the handover from onboarding into active programme delivery Person Specification Essential * Strong administrative and organisational skills * High attention to detail and accuracy * Experience managing data and documentation * Ability to manage multiple priorities and deadlines * Strong communication skills (written and verbal) * Confident using systems and databases Desirable * Experience in apprenticeships or funded training * Understanding of DfE funding rules and compliance requirements * Experience with learner management systems (e.g. Bud) * Experience supporting audits or compliance processes Why This Role Matters This is an exciting opportunity to join an organisation during a period of significant growth across emerging and high-demand sectors. The Programme Administrator role is critical in ensuring that as operations scale, the organisation maintains