Tenant Liaison Officer

Job Title: Tenant Liaison Officer Location: Cambridge Overview * We’re looking for a confident and outgoing individual to join the Water team as a Tenant Engagement * Officer. This is a fully field based role, perfect for someone with experience in tenant liaison, accompanied * viewings, property inspections, or similar customer facing roles. You’ll be engaging directly with residents at * their homes, explaining a free water saving upgrade, and carrying out simple indoor assessments to book * installations. If you enjoy being out on the road, talking to people, and making a difference in your * community, this could be a great fit for you. Duties * Appointment Booking * Resident Engagement * Internal Home Surveys * CRM and Reporting * Compliance and Safety * Team Collaboration Requirements / Demonstrable Experience * Minimum 2 years of customer-facing experience * Ideally in roles such as tenant liaison, estate/letting agency, accompanied viewings, or similar field-based positions * Full UK driving license * A clean license is preferred, and the role involves regular travel within a defined area * Access to a personal vehicle with business use insurance * Essential for fieldwork (mileage allowance provided) * Clear DBS check (Disclosure and Barring Service) * Required due to the nature of working in residential homes * Basic IT skills If you feel like you would be a good fit for this job please apply today