Junior Product Expert (Support)

Join one of the north's fastest-growing tech companies

Learn more about the general tasks related to this opportunity below, as well as required skills.

Force24 is now one of the leading marketing automation platforms in the UK, used by over 6,000 marketers. In what is a really exciting time for our business, we have a new opportunity for a Product Expert to join our team. Our Product Experts are dedicated to driving customer value and ensuring customer satisfaction. This role focuses on proactive engagement, strategic consultation, and expertise-driven training to maximize customer success and foster long-term relationships.

As a Product Expert, you’re at the heart of our customers’ success. You’ll deliver expert guidance, hands-on support, and personalised 1:1 training across the Force24 and SoAmpli platforms, helping customers get the most from their investment.

You’ll lead tailored training sessions, drive adoption, and build confidence, while also acting as a trusted advisor, supporting onboarding, answering questions, and solving problems. Your role directly powers our promise of “free training and support for life.”

What You’ll Do

Customer Support & Success

• Be the go-to expert for customers via live chat, email, and phone.

• Drive issues to resolution, keeping customers informed and supported every step of the way.

• Share best practice tips and actionable guidance to help customers succeed.

Onboarding, Training & Adoption

• Own end-to-end onboarding, setting customers up for success from day one.

• Deliver engaging, tailored 1:1 training sessions that drive adoption and value.

• Spot knowledge gaps, recommend training, and teach advanced features and best practices to customers.

• Keep customers confident and capable with product, expertise & enablement

• Translate customer needs into clear, practical guidance.

• Demonstrate the platform with energy, confidence, and clarity.

• Act as an internal expert, sharing insights and updates to keep the team ahead.

Content & Knowledge Sharing

• Create content that educate, help hub articles, guides, videos, and training materials.

• Work with marketing and product teams to make sure content matches what customers need, feeding directly into our products roadmap.

What We’re Looking For

• Customer-focused and engaging: loves interacting with customers, presenting, and guiding them to success.

• Confident communicator: can simplify complex ideas, deliver 1:1 training, and keep customers inspired.

• Organised and proactive: manages multiple priorities while staying on top of customer needs.

• Technically capable: learns new platforms quickly and explains them clearly.

• Self-motivated and relationship-driven: passionate about customer success, education, and building strong, lasting connections. xwzovoh

• Interest in Marketing or Technology with a drive to develop personally and professionally.