Operations Support Agent

About The Role

Apply below after reading through all the details and supporting information regarding this job opportunity.
Do you have experience in Customer Service and a passion for delivering the right outcome for customers?
HomeServe has an exciting opportunity to join our team in thePrestonoffice (PR2 9NZ) as anOperations Support Agent.
In this role,youlltake ownership of customer claims and provide dedicated support to ensure an effortless experience that goes beyond expectations. Your focus will be on resolving issues quickly and effectively, using the right tools, processes, and procedures.Youllbe the key point of contact for customers, contractors, and third parties, helping to coordinate and manage each claim with care and professionalism.
Ifyourecommitted to excellent service and enjoy working in a dynamic team environment, we would love to hear from you.
Salary: £28,000per yearwith opportunities for progression as you develop within HomeServe
Contract: Permanent, Full-time (40 hours per week)
Shift Rotation: 8.5-hour shifts per day (40 hours per week) on a 6-week rolling Rota (including Public Holidays on rotation).

• Monday Friday between the operating hours of 0800 1900
• Sat Sun between the operating hours of

This is a fully flexible role based in our Contact Centre,working 40 hours per week on a 6-week rotating shift pattern. To help support a healthy work-life balance, the Rota is designed so that your shifts have no more than:

• • 1 out of 6 weekshas a shift end time of 7pm
  • 2 in 6 weekendswill be on shift (2 weekends off, 1 weekend in, 2 weekends off, 1 weekend in)

Where will I work?
Whilst you willbe requiredto work full-time from ourPreston site (PR2 9NZ)during your probation period. Once you have successfully passed probation, you will be eligible for our hybrid working model (currently 2 days at home and 3 days in office). When the time comes, we will do our best to schedule late shifts and weekends to be worked from home, wherever possible.
About The Candidate
Are you passionate about helping people and making a real difference?Wereseekingenthusiastic and empathetic individuals to join our vibrant, energetic community asOperations Support Agents.
In this role,youllconnect with customers through various channels-phone, email, and letters-to understand their needs and deliver the best solutions. Whetheritsarranging an engineers visit to fix a broken boiler or coordinating between customers, contractors, and third parties,youllbe at the heart of ensuring every issue gets resolved smoothly.

• With ongoing training,youllbecome an expert in our products, systems, and processes, gaining invaluable knowledge that will set you apart.

Ifyoureready to support customers with care and dedication while developing your skills in a dynamic environment, we would love to hear from you!
To join us as anOperations Support Agents, you do not need a specific background or qualifications. All we ask is that you have somepreviouscustomer service experience, can multitask and have the following attributes:

• Resilient able to stay calm and professional in challenging situations
• A great listener, who can understand what our customers need and dedicated to providing excellent customer service
• Detail-focused, so you can follow our processes correctly
• Eager to learn all about our products and processes
• Able to use a computer, so you can get to grips with our software and systems
• Someone who enjoys working in a fast-paced, supportive, and fun environment

We will teach you everything else. Our comprehensive training programme is designed to set you up for success. This is a fantastic opportunity to join a growing business and start building your career, with hands-on support, ongoing training, and great rewards along the way.
About The Company
What can HomeServe offer me?

• 22 days' holiday (rising to 25), with the opportunity to buy extra days. Plus, take 2 paid days to volunteer for a charity of your choice

• Access to hundreds of discounts viaORB Our Recognition & Benefits platform, plus interest-free techpurchasing, Salary Finance, mortgage advice, and more subject to eligibility
• Free HomeServe policy giving you peace of mind at home
  Pension scheme to support your future
• Health & wellbeing benefits includingPaycarefor Work, Virtual GP access, Will Writing support, Care Concierge, and our Employee Assistance Programme
• Free onsite parking and great links to local public transport
  Cycle to Work Scheme
• Free toast and refreshments to keep you fuelled throughout the day

With over 30 years experience in looking after UK homes, HomeServe is one of the countrys leading homeassistanceproviders. From home cover and new boilers to one-off repairs, we are always looking for ways to deliver better care to our customers.Our expert teams are here to help with plumbing and drainage, boilers and heating, electrics, and even kitchen appliances. Whether it is a scheduled service, a one-off repair, or a full installation, our Home Experts are ready to get the job done quickly, safely, and with care.
What happens next?
If your CV is shortlisted, you will receive a call from us within 72 hours of applying to discuss your application further. xwzovoh
In-Person Interviews will begin weekcommencing5th May2026, and if you are offered and accept the role, your induction training will start on8thJune 2026subject to satisfactory pre-employment and background checks.