Credit Control Assistant

We are working with a well-established and growing organisation to recruit a Credit & Collections Advisor to join their busy finance team in Burton upon Trent. This is an excellent opportunity for someone with credit control, finance or account management experience who enjoys building strong relationships while managing accounts in a fast-paced environment. Salary: £27,000 - £29,000 + Company Bonus Full office based Free on - site parking 25 holidays + bank holidays (Option to buy holidays) Perkbox discounts The Role As a Credit & Collections Advisor, you will be responsible for managing a portfolio of customer accounts, ensuring timely collection of outstanding payments while maintaining positive working relationships. You will work closely with internal teams and external partners to support effective account management and reduce overall debt levels. This is a customer-facing role that requires strong communication, negotiation and problem-solving skills, alongside the ability to interpret financial information and manage multiple priorities. Key Responsibilities Managing a portfolio of accounts to ensure timely and accurate collection of outstanding balances Monitoring accounts and reducing aged debt through proactive account management Negotiating and managing repayment arrangements where required Liaising regularly with internal operational and finance teams to provide updates on account status Reviewing and maintaining credit control systems and reporting to ensure accurate records Managing daily account activity and resolving queries efficiently Supporting the wider finance team with ad hoc credit and collections tasks About You Previous experience in Credit Control, Finance, Collections or Account Management Excellent communication and influencing skills with a professional telephone manner Strong ability to build and maintain relationships with internal and external stakeholders Comfortable working in a fast-paced environment with deadlines Highly organised with strong problem-solving skills Confident using Microsoft Office, particularly Excel Ability to work both independently and as part of a team GCSE (or equivalent) in English and Maths (Grade 4/C or above)