Help Desk Coordinator

Help Desk Coordinator Basingstoke £28,000 This is not a IT Role, this if for scheduling FM staff General * Receiving inbound calls and emails and making frequent outbound calls and emails. * Scheduling engineers to attend call outs and regularly updating them with their required jobs * Generation and closure of scheduled work orders * Overseeing job completion in respect of in-house engineering and sub- contractor services * Updating in-house systems and informing external clients regularly of updates * Managing the helpdesk inbox efficiently daily * Constant liaison with engineers, subcontractors and clients via phone/email * PPM asset management planning via our databases * Respond quickly and effectively to client queries * Raising jobs and purchase orders daily * Always providing excellent customer service * Completing various admin tasks as requested. Requirements * Worked in a familiar field * Experienced in scheduling, coordinating, arranging role. * Experienced working with CRM Systems (desirable) * Great communicational skills