Sales Administrator

Sales Administrator - Export Team Sutton in Ashfield £27,300 - £30,000 neg (salary reviewed every 6 mths up to the current 2-year salary of £36,000) About them: My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family owned business with solid values and many of their workforce stay at the company for the whole of their career. The role: They are looking for Sales Administrator to join their Export team. The role is to provide full administrative support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors. Key Duties: * Accurate Order Processing * Ensuring queries from Agents / Customers are resolved efficiently * Processing credit & return requests * Organising return shipments from distributors * Confirming delivery date information and keeping Agents/Customers updated * with backorder information * Ensuring despatch of orders with correct documentation * Chasing parcels with carriers * Providing feedback on product and service/operations to Export Office Manager * Confirming special price agreements * Following through sales enquiries from new contacts * Coordinating visits from agents/distributors * Maintaining and updating orderly filing systems Person Specification: * High level customer service / account management experience is essential and able to Demonstrate outstanding Customer Service experience * Highly organised, with the experience of working in a fast moving business environment. * Have meticulous attention to detail * Knowledge of export sales administration process & export documentation - ideal but not essential * Enjoys working as part of a wider team * Ability to perform under pressure and remain calm * Work using own initiative * IT competent * Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines * Able to adapt to change at short notice * Strong communication skills both written and verbal Other Information: * The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this. * The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities