Senior Customer Ops Leader | Data-Driven, Process Innovator

Capital on Tap

Screened

Cardiff, Wales

Posted 3 days ago

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About the role

Capital on Tap, based in Cardiff, is seeking a Senior Operations Manager – Customer Service to lead our contact centre, drive efficiency through technology, and improve customer outcomes.

You will build a high-performing team, develop colleagues, manage escalations, monitor service delivery, and partner with product and other functions to refine processes, piloting and scaling improvements across the business.

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About this listing

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